Comments on: Andy Budd ruined my life

By: Alfonso

Alfonso — Mon, 01 Feb 2010 15:11:33 +0000

Great article Phil! I really enjoy reading your blog.

My way of thinking changed a lot after reading Naomi Klein’s book: “No Logo”.
World seems like a sick place for me sometimes after reading that…

greetings from argentina!

By: jcowie

jcowie — Sun, 24 Jan 2010 21:34:27 +0000

Great post phil, Id watched this video before and never took much notice but this time I took it all in. All I have to say is Andy Budd ruined my life too. I looked at where I work at thought about how do people experience us. From scratching off a wifi card to using the service. All the way through to user retention.

Thanks for getting my attention back to this.

By: Dave Sparks

Dave Sparks — Fri, 22 Jan 2010 14:32:19 +0000

In terms of speakers I’ve seen Andy Clarke’s For a Beautiful Web really changed my attitude towards CSS3.

By: Sam Hardacre

Sam Hardacre — Fri, 22 Jan 2010 14:07:12 +0000

I saw that presentation too!

There are a number of talks that have shaped the way I go about working but one in particular has to be Elliot Jay Stocks’ presentation at the same FOWD conference. It really inspired me to start experimenting more with design. At the moment that’s as far as I’ve got, this year I’m starting to push myself to put it into practice and get some stuff live! :)

By: Dave Sparks

Dave Sparks — Fri, 22 Jan 2010 13:15:01 +0000

I have a similar thing with designs the more I read about design the more I’m critical of everything, I look at fonts on everything I pick up menus, leaflets, magazines. I look at billboards in terms of colour palettes and layout!

By: Phil Thompson

Phil Thompson — Fri, 22 Jan 2010 12:28:15 +0000

Out of the talks you mentioned Rich, I’ve sadly only seen Russell Davies’ from dConstruct 2009 and I 100% agree it was excellent.

With regards to the shop example – I think it’s a fine line between the shop assistant being over-bearing and being welcoming – sometimes a smile is all it takes.

By: Rich Clark

Rich Clark — Fri, 22 Jan 2010 12:23:02 +0000

I saw that talk too Phil, it was a great talk as was Andy’s talk at @media last year, the analogies he refers to are always spot on.

On the walking into a shop thing though, I don’t really want a greeting in the same way that I don’t want them to ask me if I need any help after 20 seconds of entering the shop. I think there’s a fine balance to be struck.

Talks that have struck with me from the last year or two would be the one above, Jason Santa Maria at @media 2009, Colly at @media 2009 and Russell Davies at dConstruct 2009. Though saying that I can’t remember the names of them!

By: Gary Bury

Gary Bury — Fri, 22 Jan 2010 12:18:41 +0000

I completely agree that an obsession with the customer service you receive in the real world can ruin the moment. To achieve happiness, should we strive for ignorance and complacency?